Refund & Cancellation Policy

Refunds for subscriptions are governed by the applicable Sales Agreement, Subscription Agreement, Purchase Order, Quotation, or other written agreement entered into between NSP Global Solutions and the customer.

Unless expressly stated in the applicable agreement, subscription fees are non-refundable once the subscription has been activated or access to the services has been provided.

Where a refund is approved by NSP Global Solutions in accordance with the applicable agreement or applicable law, it will be processed using the original payment method wherever reasonably practicable.

Perpetual software licenses are generally non-refundable once the license key or activation has been issued, except where required by applicable law.

Fees for implementation, customization, configuration, data migration, integration, consulting, training, and other professional services are non-refundable once such services have commenced, unless otherwise agreed in writing.

Training fees are non-refundable after the training session has started.

Customers may cancel recurring subscriptions in accordance with the terms specified in their applicable agreement. Cancellation will prevent future renewals but does not automatically entitle the customer to a refund for any fees already paid.

If a customer believes a payment has been made in error or wishes to discuss a refund request, they should contact NSP Global Solutions before initiating a chargeback or payment dispute. We are committed to working with customers to resolve billing concerns in a fair and timely manner.